Billing & refunds
A service quote, a payment question or a request to review work. Include the date and relevant reference.
CONTACT US
One email.
A helpful next step.
For everything outside your live chat—service questions, billing, privacy or business enquiries—write to our team.
contact@experthelplineonline.comInclude a little context so we can get your request to the right person.
01 WHAT TO WRITE ABOUT
Tell us what you need.
Account & privacy
Access difficulties, a correction to your details, or a request about the information held in your chat.
Business enquiries
Support for your organization’s software, devices, email or Microsoft 365 environment.
Anything else
Feedback or a question that does not fit a category? Send it here and explain what you need.
02 BEFORE YOU SEND
A few details help us help you.
- 1
Your conversation reference
If you have one, include the reference shown in your chat or the approximate date you contacted us.
- 2
A short description
Tell us what happened, the service involved and any error you see. Please leave out passwords, card details and security codes.
- 3
The outcome you would like
Let us know whether you need an explanation, correction, access help or a refund review.
03 GOOD TO KNOW
Before you get in touch.
I already have an open conversation
Continue in that chat whenever possible. Your specialist can see the earlier discussion. Use email if you cannot get back into it.
Can I start without paying?
Yes. The initial chat is free. If further assistance has a cost, the specialist explains the service and sends a quote before paid work.
How do I make a privacy request?
Email us with your request and enough context to find the relevant conversation. We may verify your authority before sharing information. See our Privacy Policy.
04 WHO YOU ARE CONTACTING
Expert Helpline Online
Independent IT assistance for personal users and businesses.
- Support channel
- contact@experthelplineonline.com
- Service information
- About us · Terms of Service · Privacy Policy
Have an IT question?
Start with a conversation. Tell us what is happening.